Butterfly Carriages Pickup Location Downtown Dallas

Reviews

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  UNPROFESSIONAL BUSINESS WITH ZERO INTEGRITY. If I could score Butterfly Carriages a 0 I would. Let me preface this review by saying I have never written a negative review about a company. I scheduled a ride for December 19th, 2017. Before I paid for the ride, I called Joanna (the owner) to clarify the cancellation policy before purchasing. Our phone conversation was cut off, so I sent her a text asking, to which she replied, "If we cancel due to weather we will do our best to reschedule, but if not possible we will do a refund." So, I paid $200 for a ride. When the day came, it rained all day long. Per their website, I waited for a call by 3pm to say whether it would be canceled or not due to weather. When I did not receive a call, I called at 3:42pm. Joanna answered and told me they would have to cancel. I informed her that I coordinated this with 5 friends, and we would not be able to reschedule, and that I would take the refund. She told me it would take a couple of days. So, I sent a reminder email a few days later when I didn't receive the refund. It is now January 7th. I have sent multiple emails, called 5 times, left 3 voicemails, and sent 3 text messages and have received NO answers or responses. The lack of communication and utter ignorance of my attempts to contact this business are unacceptable. I waited patiently in case there was some type of extenuating circumstance. Now, I have wasted $200 on a nonexistent service. Take your business elsewhere.
  By Megan Moran, September 02, 2017

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